Privacy Policy

1. Information We Collect

When you use Porch Pickup to schedule a donation pickup, we collect the following types of information:

Personal Information

We collect personal information that you provide directly to us when scheduling a pickup:

• Full Name: Used to identify you and coordinate your pickup request
• Email Address: Used to send pickup confirmations, approval notifications, and service updates
• Phone Number: Used to contact you if needed during pickup coordination or in case of issues
• Pickup Address: Your complete address including street address, city, state, and ZIP code, used to route our pickup team to your location
• Donation Items: Information about the types and quantities of items you're donating, used for logistics planning and routing

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP Address: Your device's Internet Protocol address
• Browser Type: Information about your web browser (Chrome, Firefox, Safari, etc.)
• Device Information: Type of device you're using (desktop, mobile, tablet)
• Usage Data: Pages you visit, time spent on pages, and interactions with our service
• Cookies and Tracking Technologies: See our Cookie Policy for more information

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We share information with third-party service providers who help us operate our service, such as scheduling platforms (Cal.com), payment processors, and logistics partners. These providers are contractually obligated to protect your information.
• Pickup Drivers: We share your name, phone number, and pickup address with authorized drivers who will collect your donations.
• Charity Partners: We may share aggregated, anonymized data about donation types and quantities with our charity partners for reporting purposes, but never your personal identifying information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to your personal information, and access is logged and monitored
• Regular Security Audits: We regularly review and update our security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our service and comply with legal obligations:

• Active Accounts: Information is retained while you continue to use our service
• Pickup Records: We retain pickup history and related information for up to 7 years for record-keeping and tax purposes
• Legal Requirements: Some information may be retained longer if required by law
• Deletion Requests: You may request deletion of your personal information at any time (see "Your Rights" below)

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications (service-related communications will continue)
• Data Portability: Request your data in a portable format
• Object to Processing: Object to certain uses of your personal information

To exercise these rights, please contact us at info@porchpickup.org or through our contact page.

7. Children's Privacy

Porch Pickup's service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Services

Our service integrates with third-party services that have their own privacy policies:

• Cal.com: Used for scheduling pickup appointments. See Cal.com's Privacy Policy
• Geoapify: Used for address autocomplete. See Geoapify's Privacy Policy

We encourage you to review the privacy policies of these third-party services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Sending an email to the address associated with your account
• Displaying a notice on our website

The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@porchpickup.org
• Website: Contact Page
• Mail: Porch Pickup Privacy Team, [Your Business Address]